Thank you for providing us with your payment and identity verification details.

If we need further information from you, we will be in touch as soon as possible otherwise we expect your payment to be made within the next 30 days.

If you have any questions, please contact the Bupa Pay Review Team on 1800 979 639 or + 61 3 7035 4055 for international callers.

About the Bupa Pay Review

What’s happened?

In December 2021 Bupa announced that an extensive pay compliance review had identified underpayments and overpayments of some employee entitlements against relevant enterprise agreements and modern awards.

Read the full media release on the Bupa website.

What’s next?

From March 2022 we will begin to contact anyone who will receive a payment by email or letter. If you are not impacted, you will not be contacted.

If you are an impacted former employee you will be asked to provide information via the Bupa Pay Review Portal.

After we have the required information Bupa will then make the payment to your nominated bank account and complying superannuation fund.

If you are a current employee, there is nothing you need to do. We already have your bank and superannuation account details and your payment will be made to the same accounts we use for your normal pay. For more information please refer to the FAQs on the People Services page by searching ‘Bupa Pay Review’.

How will I know if I’ve been impacted?

If you have worked at Bupa any time after 1 July 2014 and we find that you are to receive a payment, we will get in touch using your last known contact details via email or letter. This will occur from March 2022 onwards.

In the event that the review identifies a remediation payment may be payable to a former employee who is now deceased, we will work to identify and contact the executor or administrator of the estate and try to ensure an appropriate payment is made.

Get in touch

If you have any questions or require assistance please contact the Bupa Pay Review Team on 1800 979 639 or + 61 3 7035 4055 for international callers.